Frequently Asked Questions
How it works
Will my photo upload work?
We highly recommend photos in sunny or bright light (so we can catch details) and having your pet sitting or standing up.
Keep in mind that our artists work with the eyes and head to chest region of your pet.
◾Can I see a preview?
Yes!, We will send you an alert before printing with a preview for your approval. If you aren’t happy, we’ll work with you to make it right.
◾Can you do humans?
We don't! We are specialised in pets.
◾How long until my order arrives?
Depends on the country typically is between 9-15 business days,
You will receive a tracking number after your order has been dispatched. In periods of high demand there may be a slight delay. click here for more information or contact us services@loonarte.com
◾Can I have more than one pet in my artwork?
Yes! We can include up to two pets per artwork, just select the option 2 pet before complete the payment.